2021年11月6日雅思考试机经回忆完整版(6) 雅思机考

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2021年11月6日雅思考试机经回忆完整版(6)

2021.11.06

READING

Passage 3

Topic

Case study of fle xible working: Frank Russell Company

CASE STUDY IN FLEXIBLE WORKING: FRANK RUSSELL COMPANY

A. Two phrases that Frank Russell Company uses to identify itself also suggest why flexible

work options are a perfect fit for this American financial services firm. The sun never sets in

Russell' means this 24-hour, multi-country organizations' flexible work hours are essential to

conducting its business. "Employees first, dlients second' expresses the bottom line worth

that management sees in employee satisfaction and creating an excellent work environment

that indludes opportunities to work from home. Telework, (ie. working away from the

traditional office) compressed workweeks and flextime serve Rusell both as strategic

business tools and valued employee benefits. 'Of we have happy staff frst, we will have

happy dlient,' says Mike Phillips, the company's chief executive .

B. Flexible work options are offered in all departments, but the level and type of use vary

widely among the 970 employees based at the company's headquaters in Tacoma,

Washington State. In. the early 1990s, several work groups pioneered various forms of

flexible working, induding telework. As the programs spread, management discovered one

size does not ft all. Rather than attempt to cover every possibity, Russell now provides

general guidelines under which departments customize plans to accommodate individuals'

personal circumstances.

C. Implementing telework becomes less of a leap when a company's staf and clients are

already scattered around the world. Pam Johnson, Manager of Intemational Assignments,

works in Tacoma but reports to a supervisor based in London. She is responsible for

transfers of staff from. one country to another, including negotiating the terms, shipping

belongings and obtaining work permits. She works from home several times a month.

answer emails.' Johnson says she is a more loyal employee because of the combination of

benefits, flexibility and trust her employer offers. 'I've been here 11 years. Once in a while

wonder if I should look elsewhere, but the opportunity to flex my hours and work at home are

part of the formula that always ends up on the Russell side.

D. Email and technology such as remote network access not only transformed the office

environment and the communication abilities between branch offices, they supported the

growth of telework. Mike Phillips is as reliant on email and remote access as anyone,

regardless of whether he is working in Singapore, Tacoma or from home. 'Email is our

primary means of communication,' Pilips says. 1 can get up two hours early Singapore and

respond to 20 emails from associates around the world or send a company-wide memo from

home.'

E. The ability to vary start times or work the longer days of a compressed workweek are a

way of doing business at Russell. An earlier start or a longer day increases telephone

communication with international staff. In addition, since the New York Exchange opens at 9

a.m, traders on the West Coast need to start by 6 a.m local time. Another group, which

provides desktop computer support, finds four 10-hour days make it easier to accomplish

some tasks before or after employees need to use their computers.

F. The larger consulting department offers compressed workweeks to administrative staff.

Administrative Assistant Jean Boelk works different proportions of altermate weeks in order

to receive one extra day off every other week. She is part of team of four administrative staff

who jointy support a work group of four executives. People are more willing to help each

other because we're dependent on each other on our days off, Boelk says. Increasing the

hours of coverage, plus the idea of cross-training and shared work, results in less overtime.

So long as coverage is adequate, staff can change days off from one pay period to the next.

G. What motivates teleworkers is usually a combination of work and personal needs. Senior

Technical Analyst Scott Boyd, who is in the Computer Operation section, works at home

twice a month. Boyd's job involves responding to telephone requests, and in the ffice it's

hard to work longer than 10 minutes without getting interrupted by the phone. lt's an

incredible relief to be so productive for one day at home,'he says.

H. Anumber of managers also find that working at home improves their overall

performance. Sales and Marketing Services Manager Tricia O'Connell works at home

approximately two days a month. She gives staff her home telephone number and advance

notice of her plans, then checks voice mail every half hour and email every hour from home.

In addition, she schedules weekly meetings in her office with each of eight members of her

team to discuss challenges and encourage top performance. 'This means I am more able to

focus on staff when it counts,' she says.I

In the end, management asks two questions

when making decisions about work option requests: 1) Will it improve overall employee

satisfaction or job performance? and 2) Will it hurt performance of duties in some way that it

not acceptable or is not offset by other improvements? For Frank Russell Company, the

answers these questions show that flexible working is highly satisfactory for business.

题目方面

27-34为LOH

List of Headings

Flexible working meets differing business needs

ii The disadvantages of flexible working

ii

The process of organising flexible working has changed

iv Involving dlients in deciding how best to serve them

v

Technical developments have facilitated flexible working

vi

The cost/beneft analysis of flexible working

vi Flexible working increases co-operation among staff

ix Flexible working encourages commitment to the company

The workforce is the company's top priority

xi It's easier to get on with the work at home

Example

Answer

Paragraph E

i

27. ParagraphA

28. Paragraph B

ili

29. Paragraph C

ix

30. Paragraph D

V

31. Paragraph F

vii

32. Paragraph G

xi

33. Paragraph H

vili

34. Paragraph I

vi

35-37为匹配题

List of Staff

A. Mike Phillips

B. Pam Johnson

C. Jean Boelk

D. Scott Boyd

E. Tricia O'Connell

35. provides contact details when working out of the office

E

36

is convinced that staff feelings have an impact on company

D

37 performance has responsibilities which are shared with certain colleagues C

38-40为填空题

38. The Frank Russell Company aims to ensure that staff gain a sense of satisfaction from

their work.

39. Mike Phillip mostly uses emails to contact staff.

40. In the consulting department flexible working reduces the amount of overtime done by

staff.

WRITING

Task1

Type of questions 柱状图

题目

The chart below shows the production and consumption of rice in seven different

countries in 2008. (million tons)

Summarize the information by selecting and reporting the main features, and make

comparisons where relevant.

Task 2

Topic 社会发展类

Type of questions 权衡利弊类

题目

Many people use social media every day to get in touch with other people and news

events. Do you think the advantages of this outweigh the disadvantages?

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